Privacy Policy

At knitwhirlz, we deeply value your privacy and are fully committed to safeguarding the personal information you entrust to us. Your privacy is essential, and we treat your data with the utmost care, ensuring it remains secure and protected. This Privacy Policy outlines how we collect, use, protect, and respect your personal information while empowering you with full control over it.

Your Privacy, Our Pledge

Important: Rest assured, we never sell, rent, or share your personal information with third parties.

1. The Information We Collect

We collect personal data through various interactions, especially when you make a purchase or register on our website. The information we collect may include:

  • Personal & Contact Information: Your name, email address, billing and shipping addresses, order history, communication with our support team, product preferences, and any other details you choose to provide.

  • Transaction Information: Depending on your payment method, we may collect details such as the name associated with your payment, card type, partial card number, and other relevant account details.

  • Technical Data: We may collect your IP address, browser type, operating system, language, location, and platform when you visit our website.

  • Marketing Preferences: Your preferences for receiving marketing communications and the method by which we can contact you.

2. The Information You Share With Us

You may choose to share personal details in various ways, including making a purchase, submitting a review, or sharing content like photos, videos, or comments. This may include your name, email, address, product preferences, and other relevant information.

3. How We Use Your Information

We use your data to:

  • Personalize our communications and tailor our services to suit your individual needs.

  • Recommend products based on your preferences and past activity.

  • Assist with any inquiries or issues related to your purchase.

  • Process your orders and manage your account smoothly.

  • Provide ongoing support before, during, and after your purchase.

4. Cookies, Web Analytics, and Tracking

To enhance your browsing experience, we use cookies, web logs, and Google Analytics. These tools help us remember your preferences and improve site performance. You can adjust your cookie settings or opt-out of Google Analytics using browser tools.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and relevant news via email or text. You’ll receive no more than four messages per month. You can opt-out at any time by emailing us at [email protected].

6. Sharing Your Data

We never sell or rent your personal information, but we may share it with trusted third parties who assist us in providing our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting and advertising platforms.

  • Legal Requirements: We may disclose your data to comply with legal obligations or prevent fraud.

7. Protecting Your Personal Information

We take every measure to protect your personal data from unauthorized access, alteration, or disclosure. Your payment information is encrypted with SSL, and all transactions are securely processed via PayPal. While no system can offer 100% security, we are committed to continuously enhancing our security measures to ensure the highest level of protection.

8. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. Once you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that doing so may limit access to certain services. To update or delete your data, please contact us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, request corrections for inaccuracies, and request the deletion of your information. To make any changes, please email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

By using knitwhirlz, you agree to the terms of this Privacy Policy. If you have any questions or concerns, feel free to contact us at [email protected]. We are committed to ensuring that your experience with us is safe, secure, and fulfilling.